All clients are asked to arrive at least 5 minutes before your scheduled appointment time. We cannot go over the allotted time since most cryotherapy sessions are booked back to back. If client is more than 10 minutes late for a 30-minute session, the appointment is considered a “NO SHOW”.
No Show Policy:
If a client “NO SHOWS” an appointment, it will be considered a cancellation and 50% of the session rate will be charged. An exception will be made if there is a contagious illness, sudden emergency, or inclement weather.
All cancellations require 24-hour notice. Any cancellation made less than 24 hours from the session time will be charged 50% of the session rate. An exception will be made if there is a contagious illness, sudden emergency, or inclement weather. Membership cancellations must take place 15 days or more before your membership is due to renew.
Policy for Members:
Members who will be arriving late for their appointment will be required to reschedule for a different time or wait for an upcoming available time. Members should cancel within 12-24 hours of their appointment time. There is no penalty for a no show or cancelled appointment.